The British Airways is located in an accessible place; therefore, in-person support could be received there without any trouble. The British Airways Moscow Office was clean and well-arranged, along with a warm waiting room. I didn't have to wait for a very long time until I was taken care of; that was another big advantage. For the comfort of the clients who like services online, British Airways has brilliant customer care on phone and emails, but coming to the office in person resolves most issues sooner.